FREQUENTLY ASKED QUESTIONS (FAQ)
SHIPPING
How long will my order take to arrive?
How long will my order take to arrive?
All orders placed before 3PM EST Monday-Friday will ship the following business day; all orders placed after 3PM EST will ship within two business days. Once shipped, all domestic orders usually take 3-4 business days to arrive.
All orders placed with express shipping will arrive within two business days.
How much is shipping?
How much is shipping?
Odd Yard offers standard shipping with UPS at a flat rate of $10. UPS 2nd Day Air shipping is also available.
All standard orders over $250 ship free.
Do you ship internationally?
Do you ship internationally?
At this time, we only ship within the United States. As we grow and expand, we will continually evaluate opportunities to begin shipping internationally.
ORDERS AND PAYMENT
What payment methods do you accept?
What payment methods do you accept?
We accept Apple Pay, Shop Pay, and all major credit cards.
What is your return policy?
What is your return policy?
Garments that are unworn, unwashed, and in new condition are eligible for return within 14 days of delivery. If you would like to request a return, please reach out to support@oddyardapparel.com with your order number and reason for return, or fill out our return request form.
Please note that customers are responsible for associated shipping costs, and all returns will incur a 5% restocking fee.
Can I change or cancel an order?
Can I change or cancel an order?
Once an order is placed in our system, we are unable to edit or cancel it. If you have changed your mind about a purchase, please request a return according to our return policy.
PRODUCTS
How do I wash my garments?
How do I wash my garments?
All of our garments come with care tags attached. To maximize the life of your Odd Yard pieces, we recommend washing inside out and air-drying them.
Where are your clothes made?
Where are your clothes made?
Read about your clothing's supply chain here.
CUSTOMER SERVICE
I have a question. What’s the best way to reach customer service?
I have a question. What’s the best way to reach customer service?
Please send all inquiries to support@oddyardapparel.com or via our contact form.
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